Cart & checkout recovery
Nudge an abandoned cart and answer the question that stopped the purchase — shipping cost, sizing, returns.
Solutions · E-commerce & Retail
Keep every order moving.
Between "add to cart" and "delivered," a dozen things can go quiet — an abandoned checkout, a shipping question, a delay nobody flagged. AQUAVIA keeps the customer in the loop on the channel they read, recovers the carts worth recovering, and answers "where's my order" before it becomes a ticket.
Talk to salesThe challenge
Every gap in the journey costs a sale.
Shoppers abandon carts they meant to buy. Delivery questions pile into support. Promotions blast everyone and convert almost no one. The revenue is sitting in the gaps between steps.
AQUAVIA closes those gaps with timely, two-way messages: a cart nudge that answers the actual objection, an order update that heads off the "where is it" question, and a promotion written for the shopper instead of the whole list. All of it lands reliably and reports back what converted.
From browse to delivered — and back again
Order confirmations
Instant, branded confirmations by SMS and email the moment an order is placed.
Delivery updates
Proactive shipping and delivery notifications so customers aren't left guessing.
"Where's my order?"
An agent answers order-status questions instantly, pulling live tracking on the customer's channel.
Shopping assistant
Help shoppers find products, compare options, and complete checkout over chat.
Personalized campaigns
Offers tailored to browse and purchase history, tested and sent when they'll convert.
Recovering an abandoned cart.
A shopper leaves with items in the cart. Here's how AQUAVIA brings them back.
- 1
Catch the moment
The abandonment event fires and the shopper is segmented by value and history.
- 2
Reach out with a reason
A timed message references the exact items and addresses the likely hesitation.
- 3
Answer and close
If they reply, an agent handles the question and helps them finish checkout.
- 4
Measure the lift
Recovered revenue and reply rates flow into analytics to refine the next send.
Products behind it
What powers these workflows.
Tell us where the conversation starts.
Share the channels you need, the regions you send to, and the outcome you're after. We'll come back with the right mix of communications and AI — and a straight answer on what's possible in your markets.