In transit & at rest
Traffic is encrypted in transit, and stored data is encrypted at rest, across the services that make up the platform.
Security & compliance
The controls behind the promises.
Our customers in finance and education have to answer to regulators and auditors for how customer data is handled and how automated decisions are made. This page lays out how AQUAVIA protects data, governs its AI, and keeps the platform running — so you can give those answers with confidence.
Talk to salesCustomer data, handled carefully
Encryption, isolation, and retention controls applied to the messages, calls, and records that pass through the platform.
Tenant separation
Each customer's data and configuration are logically isolated, so one tenant's traffic and content never bleed into another's.
Regional handling
Where finance or education requirements demand it, data can be processed and stored in specific regions.
Retention you set
Configure how long message content, recordings, and logs are kept, and when they're purged.
Only what's needed
Collect and retain the data a workflow actually requires, with sensitive fields maskable in logs and analytics.
Export & deletion
Retrieve or delete customer records on request to support privacy obligations.
Identity & access
The right people, the right permissions.
Access is scoped, logged, and revocable. Nobody — including us — should have more reach into your data than the job requires.
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Role-based access
Grant permissions by role so people can configure only what they're responsible for.
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Single sign-on
Connect your identity provider so access follows your existing joiner-mover-leaver process.
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Least privilege
Default to the minimum access needed, with elevated actions gated and recorded.
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Credential & key handling
API keys and secrets are stored securely, rotatable, and scoped to what each integration needs.
Automation you can put your name on
Agents act on your behalf, so the controls around them matter as much as the model behind them.
Per-tenant content policy
Define what agents can and can't say or do, tuned by industry and use case — not one blanket setting.
People on the sensitive calls
Route high-value, ambiguous, or regulated decisions to a person before anything is finalized.
A record of what happened
Keep the events that matter — what an agent decided, which tool it called, what it sent — for review.
Safe by default
When an agent is unsure or a step fails, it takes a safe path or escalates rather than improvising.
Controlled context
Control what customer data is exposed to a model, with masking and scoping where appropriate.
Your data stays yours
Your content is used to serve your workflows — not to train shared models on your behalf.
Reliability
Secure and available aren't the same thing.
Uptime is part of security when a missed passcode locks a customer out. The platform is built to keep running through outages, spikes, and attacks.
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Multi-region & failover
Workloads span regions with automatic failover, so a single zone's bad day doesn't take you down.
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Carrier redundancy
Multiple carriers per market mean delivery keeps flowing when one provider degrades.
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Edge protection
Web application firewall and rate controls guard the APIs against abuse and volumetric attacks.
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Monitoring & response
Continuous monitoring and alerting so issues are caught and worked before they spread.
Meeting you where your rules are
Communications and privacy rules differ by country, industry, and channel. We handle what we can and are straight about the rest.
Privacy obligations
Controls to support privacy regimes like GDPR — consent, access, deletion, and regional processing.
Sender registration
Where a market requires sender ID or business registration, we handle what we can on your behalf.
Opt-out & consent
Built-in opt-out handling, suppression lists, and quiet-hours support to keep campaigns compliant.
Regulated sectors
Data residency, audit trails, and human review designed for finance and education requirements.
Questions?
Bring your security team.
We'd rather answer the hard questions early. Loop in your security and compliance stakeholders and we'll go through data flows, controls, and documentation.
Tell us where the conversation starts.
Share the channels you need, the regions you send to, and the outcome you're after. We'll come back with the right mix of communications and AI — and a straight answer on what's possible in your markets.