Communications Cloud
SMS, voice, email, and numbers with multi-carrier routing, delivery receipts, and the compliance handling each market needs.
One architecture, from the first message to the final outcome.
Communications, AI agents, orchestration, and analytics that share the same events and context. The channel that reaches the customer and the intelligence that decides what to do next live in the same system — so work moves through it without falling into the gaps between vendors.
Talk to salesThree layers that actually talk to each other
Each layer passes events and context to the next, so a delivered message, an agent's decision, and the business result are all part of one record instead of three disconnected logs.
AI agents
Agents that read intent, retrieve knowledge, call your tools, choose the right model for the task, and escalate to a person when they should.
Analytics & governance
Delivery, quality, intent, completion, and conversion in one view — with guardrails, audit trails, and approvals around the actions that matter.
Communications Cloud
The channel and execution layer for everything above it — and a full CPaaS on its own.
Explore ›Messaging & verification
Transactional and marketing SMS, two-way messaging, and one-time passcodes with automatic fallback.
Voice & numbers
Outbound calls, IVR, inbound service, and local or toll-free numbers for the way you work.
High-deliverability transactional and marketing email with authentication and reputation handling.
Global routing
Multiple carriers per market with quality-aware routing and automatic failover.
AI agents that understand, decide, and act
Not a chatbot reading from a script. An AtomMatrix agent works a problem end to end — and knows when to stop and ask a person.
Explore ›Intent & context
Interpret what the customer actually wants and carry that context across steps, channels, and sessions.
Knowledge retrieval
Ground answers in your approved documents and live business data instead of guessing.
Tool use
Call your systems to look up an account, create a record, process a request, or trigger the next step.
The right model per task
Send a quick classification to a fast model and a multi-step reasoning job to a stronger one — balancing speed, quality, and cost automatically.
Guardrails
Per-tenant content rules and safe fallback paths keep agents inside the lines you set, by industry and by use case.
Human handoff
Escalate sensitive, ambiguous, or high-value cases to the right person, with the full context attached.
Coordinating every decision and handoff
One flow moves an event through intent, knowledge, model selection, tools, fallback, and approval — without losing the thread.
Fast where it can be, careful where it must be.
- Model routing
- Response caching
- Knowledge retrieval
- Fallback & retries
See performance from channel to outcome.
Communications events and agent results land in one analytics layer, so you can tell what worked without exporting to three other tools.
Explore ›Channel performance
Delivery and answer rates, email engagement, and route health, broken down by market.
Agent performance
Task completion, escalation rate, resolution quality, and where flows stall.
Customer intelligence
Intent, sentiment, recurring themes, and the signals worth acting on.
Business impact
Funnels, conversion, retention, and the revenue or resolution at the end.