Close the loop
Handle common support requests end to end — status, changes, cancellations, refunds — and mark them done.
Conversational AI Agents
Agents that close the ticket, not just reply to it.
Most ‘AI chat’ stops at a helpful-sounding answer. AQUAVIA agents keep going — they look up the account, make the change, send the confirmation, and log the result. They work across SMS, chat, voice, and email in 90+ languages, and they hand off to a person the moment a case needs judgment.
Talk to salesWhat the agents actually do
Sales & lead handling
Greet inbound interest, ask the qualifying questions, book the meeting, and route hot leads to a rep.
One agent, every channel
The same agent carries context from a text to a call to an email without making the customer repeat themselves.
Grounded answers
Responses come from your approved help center, policies, and live data — not a generic guess.
Do the task
Call your systems to update an order, reset access, or open a case, then confirm it back to the customer.
Human when it counts
Escalate edge cases and sensitive moments to the right agent, with a clean summary of what happened.
Where teams use it
Built for the queue that never empties.
Support that runs after hours, sales that answers in seconds, and the routine work that used to eat an agent's whole day.
AI Voice Agents
Take the same intelligence to the phone.
Intelligent Messaging
Personalized outbound with automatic replies.
Communications Cloud
The channels underneath every conversation.
AI Analytics
See resolution, intent, and quality across it all.